Privacy notice

privacy policy

Updated and Effective as of May 20, 2016.

 

We are committed to protecting your personal information. Please take a few minutes to read and understand our privacy policies so that you know how we collect, use and share your personal information obtained online. This Privacy Policy supersedes any prior privacy policy, statements, or representations relating to the collection, retention, or sharing of information.

 

Our site is intended for a general audience and we do not knowingly collect personal information online from children under the age of 16 unless doing so is in compliance with the Canada:Children's Online Privacy Protection Act and Privacy Act .

 

1. Collection of Customer Information.

BolCan Direct Inc. collects various types of personal information about you during the course of our customer relationship. We do not require you to share any personal information in order to enjoy or purchase items from our website. However, our site may contain special sections and privileges for members who register. Details on the information we ask for at registration, as well as any other rules or restrictions, are made available at registration areas.

The personal information we ask for online is usually first and last name, mailing address, phone number and email address. We do not collect any personal information online unless it is voluntarily provided, for instance when registering, participating in contests, sweepstakes, promotions, completing online surveys, creating a wishlist and emailing it to a friend, or purchasing products from our online stores.

We also collect information from you offline if, for example, you request a copy of our catalog, participate in a sweepstakes or purchase products from an event held by BolCan Direct. BolCan Direct also collects aggregate, non-personal information that is used to help us improve your customer experience. We may combine this information with information we collect on or offline to better understand your needs, target advertising to you, and to improve our websites, products and services.

 

2. Information Collected for the Purpose of Online Orders.

Online shoppers at bolcandirect.com must be over age 18 and must use a valid payment method accepted by us to purchase products online. Visitors younger than 18 may make a Wishlist. When an online order is placed, we collect information associated with the requested transaction, such as the customer's name, mailing address, products ordered, shipping addresses, email address, and payment method. We ask for this information so that we may fulfill the order. We will send a confirmation email to the address provided after the order is successfully placed. Customers will be added to our marketing database unless they have requested not to receive such communications by opting-out.

You have the option of registering certain information for future orders while completing your online order. If you choose to register, we will capture your login name, password, name and mailing address, and any alternate ship-to addresses. Once you have successfully entered the required information, an account will be created for you online.

 

3. The Use of Cookies and Similar Tracking Technologies.

A "cookie" is a small file that is saved on a user's hard drive. Bolcandirect.com uses cookies and similar passive tracking devices to determine how many people visit our websites, which web pages are visited, how long visitors stay there and the amount of the purchase. This information helps us create a better website experience and provide you with targeted advertising. We also may use 1x1 pixels ("clear gifs" or "web beacons"), embedded scripts or similar technologies to automatically collect certain non-personal information related to your use of our website, such as your browser, the time of day you visit our site, all the content you view, and the type of device you are using to access our website.

Each visitor's IP address may also be collected. An IP address is the automatic number assigned to each user's computer when that person surfs the web.

If you access our content via a mobile device, we may also receive your mobile device identifier. Some mobile service providers may also provide with information regarding the physical location of the device used to access our content.

 

4. How We Respond To "Do Not Track" Signals

Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, our site does not alter its practices when it receives a "Do Not Track" signal from a visitor's browser. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

 

5. Information You Disclose Publicly on our Sites.

Our sites may offer message boards, chat rooms, and other public areas (collectively, "Community Forums") where you can engage in social networking, interact with others, as well as have the opportunity to submit photographs, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including personal information (collectively, "User Submissions"). To participate in Community Forums, you may be asked to select a username and password. Please do not use your (or anyone else's) real name as your username.

Note that anything you post to a Community Forum is public. Information you post or make available in the Community Forums may be viewed, collected or used by others. The restrictions in this Privacy Policy do not apply to your disclosure of information in Community Forums. Think carefully before you post and use caution before disclosing any Personal Information.

User Submissions may be published online or offline in any media or format (currently existing or hereafter developed). We may also publish your name, voice, likeness and other personal information with your User Submissions, and we may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities. For full terms and conditions regarding User Submissions you submit to our Community Forums.

 

6. Contracted Companies that Facilitate Communications and Transactions With You.

We may hire companies to help deliver products or services, like a shipping company that delivers a package, or who may provide support for the internal operations or websites of our companies, or a company that helps fulfillment for online product orders. In those instances, there is a need to share your information with these contracted companies, but they in turn do not disclose or use that information for any other purpose. Your opt-out choices below will not apply to sharing of your information by us with any of these companies. Note: our contracted companies are contractually bound to maintain the confidentiality and security of all customer information.

 

7. Disclosure Required by Law and to Help Protect the Security and Safety of Our Websites.

Regardless of any opt-out choices that you make under 4 below, we will disclose personal information when we believe in good faith that such disclosures (a) are required by law, including a court order or subpoena, or (b) will help to: enforce contest, sweepstakes, promotions, and/or game rules; protect your (c) safety or security; and/or, (d) protect the safety and security of our websites.

 

8. Choices You Have About the Collection, Use and Sharing of your Personal Information.

With regard to personal information that you have provided under this Privacy Policy, there are several opt-out choices available to you. These opt-out choices are the means by which you give us, or decline to give us, your consent to use your personal information for the purposes covered by these opt-out choices.

Your opt-out choices are:

(i). Third Parties: You may choose to opt out of receiving promotional materials from third parties and its affiliated companies and if so we will not release your personal information to them. BolCan Direct Inc. currently does not have a Third parties to send you promotional communications and materials.

Please keep in mind that any opt-out choices you make will not apply in situations where (a) you later make a specific request for information from us; (b) we use your personal information for either operational uses or fulfillment uses (as described above); or (c) we share your personal information under the provisions above with respect to "Contracted Companies That Facilitate Transactions with You, and "Disclosures Required by Law and to Help Protect the Security and Safety of Our Websites."

 

9. Privacy Policy Questions.

If you have questions or wish to send us comments, you can let us know by sending us an email at sales@bolcandirect.com and writing "Privacy Policy" in the subject line, or by writing to: P.O Box will be updated by BolCan Direct Inc.

 

10. Security of Our Website.

We use reasonable administrative, technical, personnel and physical measures to safeguard your personal information in its possession against loss, theft and unauthorized use, disclosure or modification. All information is stored behind firewalls. Credit information is encrypted both in transit and when stored with online databases.

Thank you for reading our Privacy Policy. We may change our policy from time to time. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by prominently posting notice of the changes on our websites covered by this Privacy Policy.

Use of our websites signifies your acceptance of the terms of this Privacy Policy.